Acceptable Use Policy

This policy is part of the Terms of Service. It applies to everything you do through Cloutware: the dashboard, the API, webhooks and triggers. You must also follow the rules of every platform you connect. Where a platform's rules are stricter than this policy, the stricter rule applies.

What you must not do

Spam and fake activity

• Send unsolicited, repetitive or bulk promotional content.
• Post identical or substantially similar content across multiple accounts, including accounts that are unrelated to each other or that you do not run.
• Create or use accounts to inflate likes, follows, views or other engagement, or to manipulate trends or rankings.
• Post misleading links, or links that hide where they lead.

Content you have no right to post

• Repost other people's videos, images, music or text without their permission or another legal right to do so. Copyright complaints follow the DMCA policy.
• Post content that infringes trademarks, privacy or publicity rights.

Harm to people

• Impersonate any person, brand or organisation, or misrepresent who you are or who you speak for.
• Harass, threaten, bully or abuse anyone, or encourage others to do so.
• Post someone's private information, or intimate images of anyone, without their consent.

Illegal content

• Post content that is illegal where you are, where Cloutware operates, or where the platform you post to operates.
• Use Cloutware to promote or carry out fraud, scams, or the sale of illegal goods or services.

Child sexual abuse material

Content that sexually exploits or endangers children is forbidden, with no exceptions. When Cloutware becomes aware of apparent child sexual abuse material, it removes it, closes the account, preserves the material and related account data as the law requires, and reports it to the CyberTipline of the National Center for Missing & Exploited Children (NCMEC), as US law (18 U.S.C. 2258A) requires. If you see such material, report it to support@cloutware.io and directly to the CyberTipline at https://report.cybertip.org/. Do not send copies of the material to Cloutware.

Attacks on Cloutware, platforms or other users

• Upload or link to malware, viruses or any other harmful code.
• Scrape Cloutware, or use Cloutware to scrape or collect data from any platform or person, beyond what Cloutware's own features return to you.
• Probe, test or break Cloutware's security, or overload its systems.
• Get around the fair-use limits (such as 25 posts per account per hour and 60 API requests per minute), the pacing, the duplicate-content checks, or the switches Cloutware uses to pause posting to a platform or an account. This includes opening extra Cloutware accounts to get more capacity.

Access that is not yours

• Connect or post to a social account that is not yours or that you are not authorised to manage.
• Use another person's Cloutware account, or let someone else use yours.
• Resell, rent or share access to Cloutware or to your API keys, or use your API key to post for anyone other than yourself.

How Cloutware checks

Cloutware compares one-way hashes of post text and media to block identical content sent to many unrelated accounts, paces the number of posts per account, and keeps an audit log of who scheduled or published what. Cloutware does not read your posts for any other reason. People at Cloutware look at specific content only when it is reported, when an automatic check flags it, or when a platform or the law requires it.

What happens if you break this policy

Depending on how serious the breach is, and whether it is repeated, Cloutware takes one or more of these steps:

• removes the content from Cloutware and cancels scheduled posts that contain it;
• holds or blocks posts, or pauses posting to a connected account;
• revokes API keys;
• suspends your Cloutware account;
• terminates your account and refuses a new one;
• tells the affected platform, or reports the matter to law enforcement where the law requires or allows it.

Cloutware tells you by email what it did and why, unless the law or a safety risk prevents it. If you think Cloutware got it wrong, reply to that email or write to support@cloutware.io and a person will review the decision. Cloutware cannot remove content already published on a platform; each platform enforces its own rules.

Reporting abuse

Email support@cloutware.io. To help Cloutware act quickly, include:

• a link to the post, or the account and platform it appeared on;
• what is wrong with it and, if it concerns you, how;
• how Cloutware can contact you.

Copyright complaints need the details listed on the DMCA page. Security problems in Cloutware itself also go to support@cloutware.io.