Last updated 13 November 2026
Data Deletion
You can delete your Cloutware data at any time, in the app or by email. Cloutware revokes platform access first and deletes everything within 7 calendar days.
Who can ask
Anyone whose data Cloutware holds can ask for it to be deleted: every Cloutware user, and anyone who connected a Facebook Page, Instagram, Threads, YouTube, TikTok, Pinterest, LinkedIn or any other account to Cloutware. You do not need a reason, and every route below is open to everyone.
Delete in the app
Delete your whole account
- Sign in and go to /dashboard/settings.
- In the “Delete account” section, type “delete my account” to confirm.
- Press “Delete my account permanently”.
Disconnect one social account
In the dashboard, disconnect the account. Cloutware calls the platform's revoke endpoint where one exists, deletes the token or other credential at once, and deletes the rest of that account's cached data within 7 calendar days. Your Cloutware account and your other connections stay.
Ask by email
If you cannot sign in, or prefer email, write to support@cloutware.io with the subject “Delete my data”. Send it from the email address on your Cloutware account, or tell Cloutware which platform account you connected (platform and username). Cloutware checks that the request comes from the account holder, by asking you to reply from the account's address or to confirm a detail only the holder would know, and then deletes your data within 7 calendar days of that check.
Requests from Facebook, Instagram and Threads
You can also start deletion from Meta. Remove Cloutware in your Facebook, Instagram or Threads settings and ask for your data to be deleted. Meta then sends Cloutware a deletion request for your account. Cloutware:
- starts deleting all data it received from that platform about you at once, and finishes within 7 calendar days;
- gives Meta a confirmation code and a link to a status page on cloutware.io, which Meta shows you;
- shows on that status page, for your confirmation code, when the request arrived, whether deletion is in progress or complete, the date it completed, and the reason for anything kept.
What is deleted
| Data | When |
|---|---|
| Platform access: Cloutware asks each platform to revoke its access, where the platform offers a way to do so | First, before anything else |
| Access tokens, refresh tokens, app passwords, bot tokens, webhook URLs and API keys for your connected accounts | At once |
| Your sessions, so you are signed out everywhere | At once |
| Your account: email address, name, password hash, role and acceptance record | Within 7 calendar days |
| Connected accounts: platform ids, names, usernames, avatars, granted permissions and settings | Within 7 calendar days |
| Posts: text, schedules, per-platform options, and each platform's post ids, URLs, statuses and errors | Within 7 calendar days |
| Uploaded media | Within 7 calendar days. Media is also deleted on its own 7 days after upload or 48 hours after the last delivery, whichever comes first |
| Cloutware API key hashes, webhook settings and cross-post trigger settings | Within 7 calendar days |
YouTube and Google. Cloutware deletes YouTube data within 7 calendar days of a request or an in-app disconnect. If you revoke Cloutware's access on Google's side instead, at https://security.google.com/settings/security/permissions, Cloutware deletes your YouTube data within 30 days of that revocation.
What Cloutware cannot delete. Deleting data stored by Cloutware does not affect data stored by the platforms. Posts and videos you already published stay on each platform until you delete them there. To delete a video from YouTube, use YouTube itself; the same applies to every other platform.
What is kept, and why
Cloutware keeps only the records below, only for the time shown, and only for the reason given.
| Record | Why | How long |
|---|---|---|
| Audit log entries: who scheduled or published what, when, to which account, from which IP address | To investigate abuse and answer platform and legal requests about posts that were published | 12 months after each entry |
| One-way hashes of post text and media | To keep blocking identical content sent to many unrelated accounts. A hash cannot be turned back into your content | 30 days after the post they came from |
| A record of your deletion request: confirmation code, dates and status | To show you, and Meta or Google if they ask, that the deletion was done | 12 months |
| Database restore history | The database provider keeps a short rolling history for recovery from failures | Up to 7 days after deletion from the live database |
| Copyright notices and counter-notices about your account | To apply the repeat-infringer policy and to answer legal claims | 3 years |
| Data covered by a legal hold or valid legal process, and material reported to the CyberTipline | Because the law requires it (for CyberTipline reports, 18 U.S.C. 2258A(h)) | As long as the law or hold requires: 1 year after a CyberTipline report |
If Cloutware keeps anything for a legal reason, the confirmation tells you what and why.
Revoke access at each platform
Deleting your Cloutware account revokes access for you. You can also remove Cloutware directly in each platform's settings, at any time:
| Platform | Where |
|---|---|
| YouTube (Google) | https://security.google.com/settings/security/permissions |
| Facebook Pages | Settings and privacy, then Settings, then Business integrations: https://www.facebook.com/settings?tab=business_tools |
| Settings, then Website permissions, then Apps and websites: https://www.instagram.com/accounts/manage_access/ | |
| Threads | Settings, then Account, then Website permissions |
| TikTok | In the TikTok app: Settings and privacy, then Security and permissions, then Apps and services permissions |
| Security settings, connected apps: https://www.pinterest.com/settings/security | |
| Settings, then Data privacy, then Permitted services: https://www.linkedin.com/mypreferences/d/permitted-services | |
| Bluesky | Delete the app password: https://bsky.app/settings/app-passwords |
| Mastodon and compatible servers | Your server's account settings, authorized apps (on Mastodon: Preferences, then Account, then Authorized apps) |
| Telegram | Remove the bot from your channel's admins, or revoke its token with BotFather |
| Discord | Server settings, then Integrations, then Webhooks: delete the webhook |
| Dev.to | Revoke the API key: https://dev.to/settings/extensions |
| WordPress (self-hosted) | Users, then Profile, then Application Passwords: revoke the password |
Revoking at a platform stops Cloutware's access. Cloutware notices the next time it tries to use or refresh that access, treats it as a disconnect, and deletes the data as described above. To delete your Cloutware account as well, use one of the routes at the top of this page.
How you get confirmation
- In the app: the dashboard shows a disconnected account as removed at once. When you delete your account, Cloutware emails your account address once when deletion is complete, and then deletes that address too.
- By email: Cloutware replies when deletion is complete, listing anything kept and why.
- Through Meta: use the confirmation code and status page link Meta shows you.
Questions about a deletion go to support@cloutware.io. The Privacy Policy describes all the data Cloutware handles.